Contact
We provide you with real time attention and support, within our business hours:
- Monday to Sunday from 7:00 a. m. to 9:00 p. m.
Colombia time zone (UTC-5).
If you already have an active reservation or are enjoying our services, these hours will be extended, if necessary, to provide you with effective attention.
Below are instructions on how to use each contact channel.
1- Chat button
This is our fastest and most effective contact channel. Find the chat button at the bottom of this page.
2- Whatsapp line
You can also write us to our Whatsapp line +57 324 261 2618.
Note: on this line we only attend text and audio messages; we do not receive calls.
3- E-mail
If you wish to send a formal communication, you can write to us at contacto@medellindecerca.com.
Keep in mind that e-mail is not an immediate communication channel. Therefore, if you wish to make a reservation or require urgent attention for the services we provide, preferably use the chat button or the Whatsapp line.